Sofitel Hangzhou Westlake - Few Steps To West Lake, With Panoramic Lake View Terrace, Hangzhou

I had a very comfortable stay at the hotel. The rooms were cozy, luxurious, and equipped with handy plugs and USB outlets for easy charging. The friendly staff made our experience even better. However, the view overlooked a residential condo development and the noise from being in a high rise building was a bit of a drawback.

The hotel is in a convenient location, close to Westlake and various amenities. The rooms are clean and comfortable, but some noise from the main road and limited privacy due to residential homes nearby. The staff is friendly and helpful, offering various services. The hotel's dining options are good, although it can get crowded at times. Overall, a decent value for money option with a few drawbacks.

My stay at the hotel was a mix of positives and negatives. The rooms were nice and clean, although they are starting to show signs of wear. Our room was spacious with a massive bathroom equipped with both a bath and a shower; however, we had issues with temperature control during the night. The staff offered helpful tips for exploring the beautiful West Lake area, but there were inconsistencies with the included breakfast. The location was excellent, close to the lake, shops, and restaurants, but getting to the hotel from Hangzhou Railway Station was challenging due to poor signage. The dining experience had its ups and downs, with missing menu items and cold dishes, but there was a great selection of Western dishes. Overall, the facilities were satisfactory but could use some improvements.

The hotel offers very nice rooms with a lot of complementary amenities like toothbrush and toothpaste, a wooden comb, and sleepers. The bed is very comfortable, rooms are spacious, and there is free wifi.

My stay at the hotel was a mixed experience. The rooms were tidy and clean with a very large restroom, but they were uncomfortably hot for the two days I was there. Despite some issues with room temperature, the room was spacious and well-furnished, albeit a bit outdated. The service was very helpful and professional, though there was a slight delay in getting taxis. The location was really good for exploring the Westlake area, but the property showed signs of wear and tear compared to newer hotels nearby. The dining options were varied and served from 6.30 to 10.30, although some dishes arrived cold. Overall, the facilities were decent. The hotel offers a lot of amenities but could use some updates to match newer establishments in the area.